FAQs

Please see our Accessibility page for information regarding accessibility.

Animals or pets of any kind are prohibited with the exception of guests who require service animals. Service animals are welcomed into the building and must remain on a leash or harness at all times.

Lake Michigan Credit Union ATM machines are available inside DeVos Performance Hall near the south end of the lobby and next to the Grand Gallery box office in DeVos Place.

Staff are conducting sanitizing of high-volume areas throughout the venue. Hand cleaning of all horizontal and frequently contacted surfaces such as door handles, elevator controls, light switches, tables, seating, handrails, restroom fixtures, production equipment and more take place frequently. An aerosolized disinfection solution is applied to frequently touched surfaces and/or an electrostatic disinfection spray is applied on areas such as tables, chairs and carpet in frequently traveled areas.

Carpets are cleaned in all entryways on a regular basis and in high use areas. We apply an EPA-registered, healthcare-grade disinfectant during this step of the process. Large open areas are being treated with an aerosolized EPA-registered, healthcare-grade disinfectant into the atmosphere of the area and on horizontal surfaces.

HVAC air filtration system upgrades include installation of bipolar ionization equipment as well as enhanced filters with optimal MERV ratings to provide maximum air purification.

VenueShield,, a comprehensive and best-in-class program, is being deployed in various stages worldwide at more than 300 Legends Global facilities in alignment with approvals from government officials and health care experts. Legends Global staff in Grand Rapids are using VenueShield protocols to reopen Van Andel Arena in accordance with federal, state and local guidelines.

DeVos Place Guest Services welcomes all feedback, questions, and concerns from our guests.

To contact us via e-mail, use webmaster@asmgrandrapids.com. Most e-mails will receive a return reply within 24-48 hours. If your question concerns the event on that day, please call us at (616) 742-6600.

DeVos Place works on a continuing basis with the Grand Rapids Fire Department, the Grand Rapids Police Department, and other agencies in the development of specific Emergency Procedures Plans. DeVos Place recognizes that its goal is to provide a safe, enjoyable atmosphere. The use of installed automated security systems, appropriate security operating plans, trained guest services and security personnel will ensure the security and safety of all guests, performers, exhibitors and employees at DeVos Place. In the case of an emergency, guests must comply with requests from venue staff regarding convention center operations and emergency response procedures.

Family restrooms are located in the Grand Gallery by the women’s restroom, the Overlook level near the elevators and outside DeVos Performance Hall in the Monroe Avenue Administration entrance.

Trained emergency medical technicians (EMTs) are available to assist guests. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance.

Many Exhibit Hall events have concessions available with a wide variety of food and beverage choices, including Pepsi products along with hot dogs, popcorn, candy and much more.

The Amway Grand Plaza Hotel is the exclusive food and beverage provider for DeVos Place. All outside food is prohibited from being brought in.

Gift certificates are available for purchase in person at the box office or by phone at 616-742-6600 during regular box office hours. For box office hours, please visit our Ticketing Information page. Gift certificates must be redeemed in person at the box office and may be used for any events sold at the box office.

For more information, visit the Grand Rapids area Hotels page.

DeVos Place management assumes no responsibility for items lost at events. All lost and found items are taken to the DeVos Place Security Office. Guests should ask Guest Services staff during the event to inquire about lost items. After the conclusion of the event, if the lost item is not retrieved, guests may contact DeVos Place Security at (616) 742-6638 to inquire about the lost item.

Dedicated nursing mothers rooms are located on the Street Level and Overlook Level on the west side of the facility.

DeVos Place has parking conveniently located under the convention center. Access to the parking lot is on Michigan Street and Lyon Street.

DeVos Place parking is available 24/7 and may be paid by credit or debit cards.

Additional parking may be available in the City-County Building on Monroe Avenue (across from DeVos Place) or several other parking structures within walking distance.

Vehicles that are too large to fit in a parking structure may be given a permit to park on Scribner Avenue during the dates of the event. Parking on Scribner is available on a first come, first served basis.

The cut out areas in front of DeVos Place and DeVos Performance Hall are intended as drop off zones, not a place to park.

Parking Facilities at DeVos Place are managed by the City of Grand Rapids. For more information, visit our Directions & Parking page.

For more info, visit our Directions & Parking page.

DeVos Place is a smoke free facility. Smoking inside the convention center is prohibited, including traditional and e-cigarettes.

Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it. Guests who refuse to comply will be ejected from the venue and may be subject to arrest.

Rarely, the carry of firearms may be allowed for individuals holding a valid concealed pistol license subject to all applicable state and federal laws—please contact the Legends Global administrative office at 616-742-6500 with questions regarding specific events.

Wheelchairs are kept in the First Aid office for emergency use only. AMR or Security will operate wheelchairs in the case of an emergency. DeVos Place will have a limited number of wheelchairs on site at all times for guests to use as needed, based on availability. The DeVos Place security office will handle the distribution of all wheelchairs in conjunction with AMR and the Event Services staff. All users will be required to sign a wheelchair release form at time of check out.