Trained emergency medical technicians (EMTs) are available to assist guests. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance.
Hall events have concessions available with a wide variety of food and beverage choices, including Pepsi products along with hot dogs,
popcorn, candy and much more.
The Amway Grand Plaza Hotel is the exclusive food and beverage provider for DeVos Place. All outside food is
prohibited from being brought in.
Gift certificates are available for purchase in person at the box office or by phone at 616-742-6600 during regular box office hours. For box office hours, please visit our Ticketing Information
page. A $3 handling fee will apply to all phone orders. Gift certificates must be redeemed in person at the box office and may be used for any events sold at the box office.
For more information, visit the Grand Rapids area Hotels page.
Lost and Found
Place management assumes no responsibility for items lost at events.
All lost and found items are taken to the DeVos Place Security Office.
Guests should ask Guest Services staff during the event to inquire about
lost items. After the conclusion of the event, if the lost item is not
retrieved, guests may contact DeVos Place Security at (616) 742-6638 to
inquire about the lost item.
Nursing Mothers Accommodations
Dedicated nursing mothers rooms are located on the Street Level and Overlook Level on the west side of the facility.
Place has parking conveniently located under the convention center.
Access to the parking lot is on Michigan Street and Lyon Street.
DeVos Place parking is available 24/7 and may be paid by credit or debit cards.
parking may be available in the City-County Building on Monroe Avenue (across from DeVos Place) or several other parking structures within
Vehicles that are too large to fit in a parking
structure may be given a permit to park on Scribner Avenue during the
dates of the event. Parking on Scribner is available on a first
come, first served basis.
The cut out areas in front of DeVos Place and DeVos Performance Hall are intended as drop off zones, not a place to park.
Parking Facilities at DeVos Place are managed by the City of Grand Rapids. For more information, visit our Directions & Parking page.
DeVos Place is a smoke free facility. Smoking inside the convention center is prohibited, including traditional and e-cigarettes.
ASM Global has launched a new environmental hygiene protocol in response to evolving guest expectations stemming from the coronavirus pandemic. VenueShield,,
a comprehensive and best-in-class program, is being deployed in various stages worldwide at more than 300 ASM Global facilities in alignment with approvals from government officials and health care experts. ASM Global staff in Grand Rapids are using VenueShield
protocols to reopen Van Andel Arena in accordance with federal, state and local guidelines.
include, but are not limited to, the following: firearms, explosives,
stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial
arts instruments, pepper spray, tear gas, knives, etc. Guests found in
possession of the above-mentioned items will be asked to remove the item
from the venue or dispose of it. Guests who refuse to comply will be
ejected from the venue and may be subject to arrest.
the carry of firearms may be allowed for individuals holding a valid
concealed pistol license subject to all applicable state and federal
laws—please contact the ASM Global administrative office at 616-742-6500 with
questions regarding specific events.
are kept in the First Aid office for emergency use only. AMR or
Security will operate wheelchairs in the case of an emergency. DeVos Place will
have a limited number of wheelchairs on site at all times for guests to use as needed, based on availability. The
DeVos Place security office will handle the distribution of all
wheelchairs in conjunction with AMR and the Event Services staff. All
users will be required to sign a wheelchair release form at time of