Facebook Twitter Instagram Pinterest


Trusted Protection for the Live Experience

As local communities around the world consider reopening parts of their economies in the safest way possible, ASM Global has launched a new environmental hygiene protocol in response to evolving guest expectations stemming from the coronavirus pandemic. VenueShield, a comprehensive and best-in-class program, is being deployed in various stages worldwide at more than 325 ASM Global facilities in alignment with approvals from local government officials and health care experts. ASM Global staff in Grand Rapids are using VenueShield protocols to reopen the facilities in accordance with state, county and city guidelines.

VenueShield provides the highest levels of cleanliness and safety while inspiring consumer confidence, all in partnership with leading medical professionals, industry experts and public health officials. Phases of VenueShield include the implementation of new guidelines for Workplace Safety, Technology & Equipment, Food Safety and Public Awareness as they support future efforts. This ongoing company effort to re-define the customer journey of the future is of top priority.

ASM Global's VenueShield Task Force will be implementing numerous new protocols and procedures at its facilities, in accordance with international health care guidelines from the CDC, NHS, PHAA and WHO, among others. These extensive measures will explore the use of personal protective equipment (PPE), food safety measures, air quality control, surface cleaning, physical/social distancing, temperature checks, thermal cameras, hand sanitizers, reduced touch points, contactless transactions, daily monitoring systems, and more. The VenueShield protocol relies on the task force to build unique and customized programs, while monitoring data on a daily basis. Specific consultants have been hired to assist with more technical aspects of the protocol like air purification, filtering and the maximization of fresh air exchanges.

VenueShield will be the ongoing company effort to define the customer journey of the future. It is designed to provide an evolving approach to the unique aspects surrounding each of ASM Global's facilities and guided by consistent input from the company's venue experts around the world representing every venue type. Additionally, ASM has proactively partnered with and will further consult with leading subject matter experts, health officials and industry leaders in the areas of industrial hygiene, sanitization and fulfillment to consult on all facets of the VenueShield program.

View ASM Global's VenueShield website.


VenueShield at De Vos Place

What to expect when HOSTING or attending an event at De Vos Place

In line with ASM Global's VenueShield Environmental Hygiene Program, DeVos Place is committed to providing the highest levels of cleanliness while inspiring consumer confidence, all in partnership with leading medical professionals, industry experts and public health protocols. Protocols will vary based on the type of event and will be further customized for each unique group. The safety of DeVos Place guests, patrons & staff will continue to be the top priority.

DeVos Place, in accordance with ASM Global standards and professional health care guidelines, including those outlined by the CDC and WHO, will be implementing enhanced procedures in the following areas:

  • 6' Social Distancing will be promoted throughout the venue through signage and barriers.
  • Event Layouts will follow proper social distancing guidelines and will be created an on event by event basis.
  • Hand sanitizer stations will be placed throughout the building, including ingress routes, event areas and outside restrooms.
  • Staff will be conducting additional sanitizing of high-volume areas through the following:
    • Hand cleaning of all horizontal and frequently contacted surfaces such as door handles, elevator controls, light switches, tables, seating, handrails, restroom fixtures, production equipment and more.
    • An aerosolized disinfection solution will be applied to frequently touched surfaces and/or an electrostatic disinfection spray will be applied on areas such as tables, chairs and carpet in frequently traveled areas.
    • Sanitization of all rooms and equipment after set up, between sessions and after event activities.
    • Carpets will be cleaned in all entryways on a regular basis and in high use areas. We will apply an EPA-registered, healthcare-grade disinfectant during this step of the process. Air movers (high-powered fans) will be left on all cleaned carpet overnight to ensure quick drying.
    • All restrooms within the facility will be disinfected from top to bottom including walls, floors, toilets, sinks, partitions, counters and all other surfaces within the restrooms. Select urinals, sinks and stalls will be blocked off to ensure social distancing within restrooms.
    • Large open areas will be treated with an aerosolized EPA-registered, healthcare-grade disinfectant into the atmosphere of the area and on horizontal surfaces.
  • Facility enhancements will provide reduced touch points for attendees and staff.
  • All staff will be required to wear personal protective equipment (PPE) - Please note that a face covering is required for entry into the venue, per state executive order. Face coverings are required for staff & guests.
  • Food safety measures will follow protocols recommended by health officials as well as state, county and local guidelines.
  • The HVAC air filtration system utilizes filters with optimal MERV ratings to provide maximum air purification.
  • Additional measures as needed.
The above areas are not meant to be an all-encompassing list and all information is subject to change. Items of focus may change without notice based on the latest standards and guidelines. DeVos Place will follow all restrictions on gatherings as set by Local, State, and Federal jurisdictions.

Contact us for specific questions regarding your upcoming event.

Contact Us

Click below for a printable PDF version.

Back to