DeVos Place is fully compliant with the American with Disabilities Act. Information on accessibility can be found below.
The Guest Services department at DeVos Place strives to provide
excellent service to all our guests, including those guests with
disabilities and special needs. DeVos Place recognizes the needs of
persons with disabilities and has met or exceeded the requirements of
compliance with the Americans with Disabilities Act (ADA) and Michigan
accessibility mandates. DeVos Place provides a full range of
accommodations for guests with disabilities to ensure their safety,
comfort and enjoyment of our events and facilities.
needing special accommodations or services should make such a request
at least two (2) weeks prior to the date of the event to the
ADA Coordinator at 616-742-6600.
DeVos Place is equipped with automatic doors for easy access. Concession stands, counters, and drinking fountains are at a convenient height for everyone.
Accessible parking is available in the DeVos Place
parking ramp located below DeVos Place with entrances on Michigan Street
and Lyon Street. Parking lots and ramps surrounding DeVos Place also
offer accessible parking. Please refer to the
City of Grand Rapids Parking Guide
for parking locations or contact The City of Grand Rapids Parking Services at 616-456-3290. To gain access to accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card.
Trained guide dogs, signal dogs, or service animals assisting guests with disabilities are permitted inside DeVos Place. Please identify such animals to security or any DeVos Place employee who requests.
The ADA Facilitator can be contacted at 616-742-6600. Requests for aid and service should be made at least (2) weeks prior to event. The ADA Facilitator may be unable to fill a request if made less than (2) weeks in advance.
Wheelchairs are kept in the First Aid office for emergency use only. AMR or Security will operate wheelchairs in the case of an emergency. DeVos Place will have a limited number of wheelchairs on site at all times for guests to use as needed, based on availability. The DeVos Place security office will handle the distribution of all wheelchairs in conjunction with AMR and the Event Services staff. All users will be required to sign a wheelchair release form at time of check out.