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Grand Rapids

COVID-19 Updates

Last updated 6/01/2021 at 8:00AM
The ASM Global Grand Rapids offices are currently closed. However, many of our staff are working remotely. For updates and information regarding your upcoming event continue to monitor our websites.



The DeVos Place box office is currently closed. The outside box office window at DeVos Performance Hall, located at 303 Monroe Ave NW, is currently open Monday through Friday, 11 AM - 3 PM, for ticket sales for DeVos Performance Hall, Van Andel Arena and select DeVos Place events. Box office hours are subject to change.

For updates regarding DeVos Place, upcoming events and box office hours continue to check this website, DeVosPlace.org.


Please check our schedule of events for details regarding your upcoming event. If your event is postponed, your tickets will be valid for the rescheduled date. If you don't see your date listed contact your event coordinator.

What to expect when attending an event at DeVos Place - ASM Global VenueShield.


Tickets for upcoming shows that have been postponed or rescheduled will be honored at the rescheduled date. Patrons are urged to hold on to their current ticket until further information has been released. More information regarding refund policies and procedures will be forthcoming, please check our websites for updates. Check with your point of purchase for additional information. For tickets purchased through Ticketmaster, contact Ticketmaster Customer Service online at or via phone at 800-653-8000. To purchase tickets for upcoming shows please visit Ticketmaster.com.

Ticketmaster Fan Support

Ticketmaster Info Regarding the Cancellation and Rescheduling of Live Events

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Want to know what to expect when attending or hosting an event at DeVos Place?

DeVos Place has implemented ASM Global's new environmental hygiene protocol in response to evolving guest expectations stemming from the coronavirus pandemic. VenueShield, is a comprehensive and best-in-class program created in alignment with approvals from government officials and health care experts. ASM Global staff in Grand Rapids are using VenueShield protocols to reopen Van Andel Arena in accordance with state, county and city guidelines.


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